All Packages on this website are sold subject to the following conditions.

I. The person whose name is on the booking will be considered as the group's leader and therefore accepts these terms and conditions for and on behalf of all the persons named on, substituted, or added to the booking form.

II. Participant below the age of 7 years is not allowed to take ride of balloon fights.

III. All prices shown are current at the time of putting the website online. Information given here is based on the latest information available. We reserve the right to change any of the facilities, services, itineraries, prices or vehicles described here without being liable for any compensation or refund.

IV. Confirmation Policy: Balloon flight booking can only be confirmed when the full payment has been received by E-Factor Adventure Tourism Pvt. Ltd..

V. Cancellation and Refund Policy:
Clients who wish to cancel one of their flight booking for any reason including health or family reasons, are subject to the following fees:

a. Twenty days prior to flight booking date: No charges. 100% refund
b. Between twenty days & five days of flight booking date: 50% cancellation charges
c. Between five days to one day of flight booking date: 85% cancellation charges
d. 100 % cancellation charges on such request 24 hours prior to flight booking date
e. Refunds will be processed within a week of the closure date of the Araku Balloon Festival

VI. Changing dates of Balloon flights bookings are subjected to availability

VII. Weather Cancellation / Delays for Balloon flights

a. If the weather does not allow, flights may get delayed until the next the morning. If it will not be able to reschedule, you will get the full refund from us.

VIII. The responsibility of E-Factor and/or its agents is limited. E-Factor can accept no responsibilities for any delay or change in schedule, breakdown in machinery or equipment, strikes, theft, baggage loss/damage, or injury arising out of or in connection with hotel/gulet accommodation, food, baggage handling, war or terrorist activities (threatened or actual), weather conditions or any matter related hereto. All such losses or expenses will have to be borne by the client.

IX. E-Factor reserves the right to decline, accept or remove, at its sole discretion, at any time before or during the trip, any tour member as a participant in the trip when not compatible with the general enjoyment and well-being of other members on the trip. No refund of any kind will be made.

X. If a client fails to join a tour or joins it after scheduled date, or leaves it prior to completion, no refund can be made.